We use 316L marine grade stainless steel as the metal for all products labelled stainless steel. For products labelled gold and white gold, 316L stainless steel is used as the base metal which is then 3x PVD plated in 18k Gold

Yes. The metals we use are all highly resistant to corrosion and tarnishing. This includes 316L stainless steel and 5x PVD plated gold on top of 316L stainless steel. 

Delivery times depend on where you live. If in Australia, we ship from Brisbane QLD, so once your order has been shipped, packages normally take between 1-5 business days based on what state you live in. If in USA, UK or other countries, once shipped, your order should arrive within 5-10 business days on average. Check the shipping page for more specific information.

You will receive a tracking number in your emails once the order has been shipped and is in transit. This will appear as a shipping confirmation email. Allow up to 24 hours for the tracking link to update. It will take 1-2 business days (normally within 24hrs) for the order to processed (picked and packaged). After that your order will be fulfilled and will receive the shipping confirmation email.

If your tracking says delivered, please ensure you have double checked the package has not been left on your property. If not, wait 1-2 days as some couriers have been known to mark the packaged as delivered when its not. After that if you still have not received the package feel free to contact us and we can look into it. We usually respond within a few hours.

If you wish to cancel an order, contact us through email at valtrovostore@gmail.com. We will respond within 24hrs and can cancel and refund your order. If your order has already been shipped, please follow the return policy.